My undergrad and MBA degrees were each attained with a major in Management. In those days I was somewhat intrigued by the ability of my professors and/or the authors of my textbooks to concoct all of those interesting cases for class discussion (and, sometimes, for course work assignments).
But now, having subsequently gone to law school and having nearly twenty years behind me as a member of the bar, the intrigue and wonderment has all but evaporated. I now know that the creative imaginations of the business school professors and textbook authors do not have to do much imagining at all; they need only observe the proceedings before courts and hearing tribunals, and then write up what transpired.
One such case was recently decided in the New York City Office of Administrative Trials & Hearings. In Department of Education v. Choudhri, OATH Index No. 722/06 (9 March 2006), the NYC Department of Education brought up education analyst Toquir Choudhri on charges of excessive absence, excessive lateness, early departures, making an improper leave request, and disobeying an order to cease using the internet for personal business.
The Choudhri case makes for interesting critique in a Management course for several reasons. For one thing, many of the charges were dismissed because the NYCDOE failed to bring them within eighteen months after the alleged incidents. Other charges brought, such as excessive lateness, did not even cross the NYCDOE's promulgated threshold standards. The only specifications that did stick were for insubordination, specifically, Mr. Choudhri admitted that he continued to access the Internet from his desk for non-employment purposes even after being directed to refrain from doing so. But even this gave the NYCDOE no reason to leave the hearing room holding their heads high. Quite notably, Administrative Law Judge John B. Spooner commented that:
"It should be observed that the internet has become the modern equivalent of a telephone
or a daily newspaper, providing a combination of communication and information that most employees use as frequently in their personal lives as for their work. For this reason, City agencies permit workers to use a telephone for personal calls, so long as this does not interfere with their overall work performance. Many agencies apply the same standard to the use of the internet for personal issues. This widespread recognition that internet use is essential to living in the technological world does not excuse respondent's disobedience to Mr. Barton's order. However, it does suggest that the order that only respondent was prohibited from using the internet for any personal reasons was unusually harsh and arbitrary, motivated by anger rather than a concern for office productivity."
Many jobs require that one remain current on various developments. My undergrad Insurance & Risk professor used to tell the story of an insurance executive who, during the 1950's and 1960's, read Variety (which, for the uninitiated, is a publication about and for the show business and entertainment industry) at his desk every morning. The casual observer (or, for that matter, a supervisor) might view this as recreational goofing-off on company time. But because of the information he obtained from reading Variety, this insurance executive knew that the innovation known as television was beginning to compete with the movie theaters, and was thus in a position to have his company give special scrutiny to the movie theaters they insured (as any firefighter can attest, the friction caused by rubbing a $100,000 business against a $500,000 insurance policy can produce sufficient heat to initiate combustion.).
I had a few run-ins with military officers (and one supervisor) over reading current events publications when I worked for the Department of Defense. But the information value was more than worth it. On more than one occasion I knew what would be coming down the chain of command a week or two before anyone else in the office. And now, as a law practitioner and a college instructor, I have to keep informed because if my clients or students know more then me, then I am in big trouble.
Back to Choudhri's case: Of even greater interest from both a legal and managerial standpoint was the contention by Choudhri's supervisors, with respect to some of the misconduct specifications that they, the supervisors, that they lacked authority to deny Choudhri's leave because he requested it in an "arrogant and cocky" manner. Hey, just who IS the supervisor in that office?
It must be remembered that Choudhri's job duties include ensuring the accurate collection of various attendance data for teachers, and fielding questions from teachers regarding probation, seniority, and retirement issues. In other words, his area of expertise falls under the general heading of personnel. Ignoring, for the moment, my legal training and experience, and viewing this from a strictly managerial perspective, it seems that the work atmosphere NYCDOE is not an optimal one. Not when the personnel office supervisors can't get personnel matters straight regarding those who work in their own shop. And not when they can't even figure out the plain English meaning of their own personnel regulations.
One of the more memorable professors from my MBA curriculum was Charlie Halpin, who taught the Personnel and Labor Relations course; and one of Prof. Halpin's more memorable quotes was the maxim that employees come to work when they are sick and stay home when they are well. More than a bit facetious (and containing a dollop of cynicism), but it highlights the point that in too, too many workplaces, a little piece of the employee's soul unnecessarily dies each work day, and that management does too little to inspire optimal and wholehearted performance.
This is the bottom line reason why I left the IRS for the private practice of law, and the reason why I continue my current teaching gig despite the fact that I can be earning more dollars by devoting more time and trouble to my law practice. Every job has its substandard days now and then, but it is rare indeed that I feel depressed and hopeless when I arrive on campus and walk to my office. Though I did enjoy the work I did with the IRS (I cannot discuss particular cases, but many really WERE interesting), and the people I worked with (including most of the managers to whom I reported), a part of me died every morning when I entered the front door of the office. At the end of my final day with at the IRS I walked out the back door to my car in the parking lot and drove home. I did not look back!
In fact, I have yet to meet anyone who left the IRS who later regretted it.
And if the NYC Department of Education is a gloomy and uninspiring place to work, just how effective a job can the teachers be doing? And what effect does that have on the future of New York City and America?